Part Time Remote Bilingual French Call Centre Specialist

Responsabilités Principales (Français)

• Gérer les appels de nos clients (nous ne sommes pas un centre de télémarketing)
• Répondre de manière professionnelle aux appelants, fournir et prendre de l'information des appelants
• Recevoir et acheminer les messages critiques vers le personnel de garde en priorisant les appels d'urgence
• Répondre aux demandes des clients de manière professionnelle et précise

• Managing inbound phone calls from our clients (we are not a telemarketing centre)
• Professionally greet callers, provide and request required information
• Relay and route critical messages to on-call personnel by prioritizing emergency calls
• Responding to customer requests professionally and with accurate information

• Attitude positive et enthousiaste
• Une très bonne maîtrise de la grammaire anglaise et française
• Être à l'aise à l'informatique, notamment avec le système d'exploitation Windows
• Être ponctuel
• Capacité d'apprentissage rapide et savoir écrire 36 mots par minute
• Diplôme d'études secondaires ou équivalent (préférable)
• Aimer travailler en équipe

• A friendly and upbeat voice and a positive attitude
• Good grammar and spelling as well as a professional demeanor
• Computer skills in a Windows-based environment
• Punctual with great attendance
• Fast learner and be able to type well (at least 35 words per minute)
• High school or equivalent (Preferred)
• Be a 'team player'!

22.00$ per hour / 22 $ de l'heure

• Part Time (24‑30 hours) week
• Shifts between 7:30 am – 1:30 pm EST
• 24/7 availability; must be available work weekends (Saturday, Sunday, Monday)
• Hours of training may vary between 8:00 am – 10:00 pm

• Provide a PC or laptop with Windows 11 or above
• High‑speed Internet, direct Ethernet cable connected
• Provide USB headset
• Must have a quiet, distraction‑free office space or room with door closed for confidentiality

• REER
• Assurance dentaires
• Assurance maladie
• Congés payés
• Assurance des soins de la vue

• Click Apply Now and answer any questions provided.
• We will be in contact with you with the next steps, including Indeed Assessments sent via email or your Indeed account. You must complete the assessments to proceed to the next step.

Tiger Tel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.