Member Service Representative; BCGEU; Part-time

Member Service Representative (BCGEU) (Part-time)

Job Category
:
Service

Requisition Number
: MEMBE
006854

• Posted :
  December 23, 2025
• Part-Time
• Hybrid
• Rate : $27.21 CAD per hour

Showing 1 location

Surrey Central
13450 - 102nd Ave
Surrey, BC , CAN

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

As a Member Services Representative you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills you will identify the unique needs of each member and address their concerns.
This is a Part-time, Permanent hybrid position. You'll begin with five weeks of full‑time, in‑person training, at our Surrey Central office. You will then transition to a hybrid model – working primarily from your home office in the Lower Mainland and the Vancity Surrey office. Staff may choose to work fully on‑site, while remote work requires prior approval and meeting Vancity’s standards.

Vancity provides all necessary equipment for working from home, however employees must maintain a reliable, high‑speed internet connection at their own expense and upgrade if required.

The start date for this position will be the 26th of January, 2026
.

We’re open 365 days a year. Shifts are assigned by seniority and set every three months.

• Monday–Saturday: 8:00 AM – 8:00 PM
• Sunday: 10:00 AM – 5:30 PM

• Performing member transactions consistent with established service standards
• Achieving established sales and service objectives, including referrals to specialist roles so that member needs are met
• Applying service standards, policies, procedures and controls to meet compliance requirements and mitigate risk
• Resolving and handling member queries including, but not limited to inbound/outbound calls, email, and online
• Fully leveraging and utilizing the technical systems available so that the service experience for the member is efficient and seamless

• A high school diploma or equivalent
• At least 1 year of working experience interacting with people and businesses in a professional capacity with excellent customer service skills
• Experience in a financial institution or banking is a bonus
• Ability to connect quickly with people over the phone
• Ability to explain complex information in simplified language
• A curious nature and strong problem‑solving skills
• The ability to ask questions with intent
• Exceptional verbal and written communication skills

• Customer service and/or call centre experience is an asset

• Solutions‑oriented
  – you have a growth mindset and approach new and challenging situations with a “how might we” attitude.
• A Strong Communicator
  - you use your strong communication and interpersonal skills to create clear understanding of expectations; address challenges and issues for the business unit; and represent the unit across the organization.
• Organized & Systematic
  - your planning and coordination skills develop solid operating plans, processes, methods and standards for a unit and help coordinate delivery of critical information in a timely manner.
• Analytical & Decisive
  - with your strong problem solving and decision making skills, you can diagnose challenges and issues; develop innovative investigative solutions; and to assess risks and opportunities that may affect the information security team.
• Self Motivated
  –…