Client & Creditor Liaison; Remote

What This Role Involves

The Client & Creditor Liaison acts as an intermediary between our clients who are participating in a Debt Management Program (DMP), their Credit Counsellor, and their creditors.

You will manage a caseload of clients, assisting the onboarding process at the start of their program and working alongside them throughout the duration of their debt repayment journey. While sometimes this means following up and being an encouraging cheerleader when things are challenging, you also get to help celebrate their achievements, particularly once they successfully complete their debt repayment.

You will also work collaboratively with creditors, advocating for solutions that meet our clients’ needs throughout the term of the Debt Management Program. These interactions involve securing creditor participation in the Debt Management Program and reviewing and processing relevant financial documents.

You play an important role in working alongside our clients throughout their debt repayment journey!

The starting salary for this role is $46,574 - $53,352, subject to geography, previous education and experience.

In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.

We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions! It’s important to us that every member of our team feels safe, supported, and respected at work.

We are all rewarded by the meaningful work we do, and the opportunity to make a in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, and even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!

In addition to a great workplace culture, our employee experience and compensation package includes:

• Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. These will be prorated for your first year of employment.
• A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs. These benefits will be prorated for the first year of employment.
• Long term savings program with employer matching (up to 5% in the first 5 years of employment).
• Educational reimbursements (up to $2,500/year).
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program that offers counselling support as well as a wide variety of support resources.

The successful applicant for this position will bring the following qualifications:

• Post-secondary education preferred.
• Two or more years of customer service and administrative experience required, with previous banking/financial industry experience preferred.
• Availability to work variable shifts, scheduled between 5:30am – 6:00pm (Pacific) | 8:30am - 9:00pm (Eastern).
• Independent and creative thinker with a positive attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
• Strong organizational abilities, including the ability to manage a number of priorities while ensuring attention to detail.
• Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
• Excelle…