Customer Experience Representative; Remote

Description:
As a Customer Experience Representative, you’ll be the first point of contact for clients, ensuring they receive timely and effective assistance with all travel-related inquiries. You’ll respond to messages, resolve challenges, and follow up to confirm satisfaction. This role requires active listening, patience, and a positive attitude when handling customer needs. Working remotely, you’ll collaborate with other departments to ensure smooth operations.

The ideal candidate is compassionate, well-organized, and driven to create meaningful interactions that enhance client trust and loyalty.

Skills:

• Conflict Resolution
• Customer Focus
• Empathy
• Clear Communication
• CRM Tools
• Task Prioritization