Remote VIP Concierge​/Customer Executive - Travel Brand

Overview

Step into the world of luxury travel with a career that's as rewarding as it is exciting. As a VIP Concierge / Customer Executive with Not Just Travel, you'll play a key role in delivering world‑class experiences for high‑profile clients – where precision, passion, and professionalism meet every day. This is your chance to join the UK's leading travel franchise, a multi‑award‑winning company celebrated for its innovation, rapid growth, and people‑first culture.

If you're driven by excellence and thrive in a dynamic environment where every detail matters, this is the opportunity to make your mark in the travel industry.

• Title:
  
  VIP Concierge / Customer Executive
• Location:
  
  Bournemouth – Hybrid (2 days per week in the office)
• Salary: £27,500 plus pension, life insurance, discounted travel and more
• Hours:
  
  Full Time (35 hours per week) – Permanent
• Values:
  Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey

• 2025 – Large Luxury Homeworking Business of the Year, TTG Luxury Awards
• 2025 – Best Lifestyle Franchise (World) & Best European Franchise, Global Franchise Awards
• 2022 – Sustainability Champion of the Year (Large Agency), Travel Weekly Agent Achievement Awards (for their “Climate Hero” initiative)
• Eco Franchise of the Year, Disruptive Franchise Awards (2023)
• Fast Growth Index listing (2024)
• Ranked in Franchise Direct's Top 100, alongside major brands such as Vodafone, and beating large household names

• Experience in Travel Operations.
• Attention to detail.
• Strong Communication skills.
• Client Focused.
• Ability to Prioritise and Multitask.

The VIP Executive plays a pivotal role in supporting our high‑performing travel consultants by overseeing all operational elements of VIP client bookings. This includes managing reservations, amendments, payments, and schedule adjustments with precision, efficiency, and absolute discretion. The position demands exceptional attention to detail, outstanding communication skills, and the ability to juggle multiple priorities within a fast‑paced, client‑centric environment.

In a Typical Week, You'll:

• Deliver accurate and timely processing of VIP bookings, amendments, payments, ticketing, and documentation.
• Maintain complete data integrity across all booking and payment systems (e.g., Vision, iSell).
• Verify booking details and supplier confirmations, ensuring all documentation is issued within agreed SLAs.
• Manage itinerary adjustments, including changes, cancellations, schedule modifications, and reissues.
• Process and reconcile client payments with precision and confidentiality.
• Track and manage client service requests, ensuring timely follow‑ups and issue resolution.
• Liaise with suppliers and travel consultants to guarantee a seamless travel experience from booking through to return.
• Ensure all client communications and confirmations uphold the highest standards of professionalism and service excellence.
• Support consultants by resolving operational challenges swiftly and discreetly.
• Contribute to maintaining premium service levels, driving client satisfaction, retention, and continuous process improvement.

• Over 2 years of experience in travel operations, VIP client services, and concierge environments.
• Advanced proficiency in Microsoft Office Suite and leading travel booking systems.
• Meticulous attention to detail with a focus on delivering seamless client experiences.
• Discreet and polished communicator, maintaining the highest standards of professionalism.
• Proactive problem‑solver with a strategic, solution‑oriented approach.
• Thrives in fast‑paced, collaborative settings, adapting quickly to dynamic environments.
• Dedicated to client satisfaction and committed to continuous learning and improvement.

• Competitive salary and benefits
• Excellent pension scheme
• Private medical, dental, and life insurance
• Gym access
• Monthly rewards and recognition
• Generous holiday allowance
• Commission on any referred customers
• Travel discounts and exclusive perks
• Learning & Development Programme

Do the Right Thing | Loyalty & Appreciation | Mutual Respect | Trust & Honesty | Success Driven |…