Customer Sales Advisor - Outbound

Customer Sales Advisor - Outbound (Cardiff)

Join to apply for the Customer Sales Advisor - Outbound (Cardiff) role at Domestic & General

Salary
: £24,500 per year plus OTE £8,000 per annum
Contract
:
Permanent, full time with a fixed weekly shift pattern
Location
:
Cardiff (Remote – Working from home)
Start
: 20 October 2025

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a “Great place to Work”.

Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor. The role is fast-paced and high-energy, where resilience, adaptability, and a customer-first mindset are key to success.

Who are you?

• Self-Driven – You are motivated by a sales environment, aiming to achieve the right customer sales outcomes in line with FCA requirements.
• Empathetic and an active listener – Understanding customer needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – You may face rejection or regulatory changes; stay calm, adjust your approach, stay positive and keep learning in a fast-paced environment.
• Curious and growth mindset – Willingness to learn about new products, compliance updates and client perspectives helps you provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, a regulatory must.
• Independent – Able to work autonomously in a home-based position.

How you will contribute

As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items through our insurance cover protection options. You will present the features and benefits of our protection plans and address customer questions or concerns to ensure the best outcome for each interaction.

You will be part of a supportive team that recognises and appreciates your contributions.

This position offers a competitive salary and opportunities for career advancement in sales and customer service within a supportive and rewarding environment.

What's Next? At D&G we provide tools and training to support a fulfilling career, including eLearning, facilitator-led sessions, role reality sessions, call listening and call taking exercises during training to help you succeed and deliver the best outcomes for customers.

Benefits of joining Domestic & General

• Starting salary of £24,500.
• Average Bonus Earnings of £8,000 per annum, based on sales performance, customer service and call quality.
• Internal Mobility programmes, leadership development and networking opportunities.
• Remote working / Health Cash Plan / Instant discounts / salary building tools / electric vehicle leasing / long service awards.

Process

• Apply on Workday
• 15-minute telephone conversation with a Talent Acquisition member
• Complete online Virtual Assessment
• Microsoft Teams interview and call listening exercise
• Job offer and employment checks
• IT equipment delivery and setup call in readiness for day 1

Currently we can only accept applications from mainland UK.

Domestic & General is an equal opportunities employer. We treat all applications fairly regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, including credit and criminal record checks.

• Entry level

• Full-time

• Other

Referrals increase your chances of interviewing at Domestic & General. Apply BELOW