Guest Relations Partner; Remote

Guest Relations Partner (Remote)

Location:

Liverpool, England, United Kingdom (Remote)

At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five‑star experiences for both guests and landlords. We’re building a global team of A‑Players — people who care deeply, move fast, and deliver excellence in every interaction.

If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.

• Guest Support – Serve as the main point of contact via chat, email, and phone, responding promptly, kindly, and professionally.
• Seamless Stays – Coordinate check‑ins, check‑outs, verifications, and local requests to ensure smooth experiences.
• Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
• Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
• Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.
• Cross‑Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.

• Excellent written and verbal communication in English (French or other languages are a plus).
• Experience in hospitality, customer service, or short‑term rentals.
• Tech‑savvy — confident with PMS, CRM, and digital communication tools.
• Calm, empathetic, and solution‑oriented, even in high‑pressure situations.
• Detail‑focused, proactive, and genuinely passionate about people and service.

• Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.
• Grow Fast – Be part of a rapidly scaling company with real career progression.
• Global Collaboration – Work with a diverse, high‑performing international team.
• Remote‑First Culture – Work from anywhere; we value outcomes, not office hours.
• Competitive Rewards – Attractive salary plus performance‑based incentives.

Entry level

Full‑time

Management and Manufacturing