Customer service advisor

Part‑Time Customer Service Advisor (Inbound Calls)

£13,104 Pro Rata | Hybrid Working | Temp‑to‑Perm Opportunity

We are seeking two highly empathetic and customer‑focused individuals to join our team as Part‑Time Customer Service Advisors. This role is a vital contact point for residents, focusing on handling inbound calls with excellent soft skills.

This is a temporary position (minimum 3 months) with a high probability of conversion to permanent status as we expand our contracts.

• Position:
  Part‑Time Customer Service Advisor (Inbound)
• Salary (Pro Rata): £13,104 per annum (based on full‑time equivalent of £26,208)
• Hourly Rate:
  Approximately £12.59 per hour
• Hours:
  
  20 hours per week (Part‑Time)
• Location:
  
  Hybrid Working (Primarily work from home)
• Training:
  Must commute to the Knowsley office (Liverpool area) for essential face‑to‑face training.

• Scheduling:
  Work is scheduled between 8:00 am and 8:00 pm, Monday to Sunday.
• Rota:
  Shifts are managed via a consistent 6‑week rolling rota—you will know your schedule in advance.
• Focus:
  Shifts are designed to cover business peak hours (e.g., 8‑12, 1‑5, or 4‑8), avoiding excessive downtime.
• Overtime:
  Opportunities for overtime are generally available, particularly during the busy winter season.

• Inbound Call Handling:
  Professionally answer a high volume of inbound service calls, primarily related to repairs and maintenance.
• First Contact Resolution:
  Use excellent communication and empathy to diagnose customer issues and provide clear, reassuring guidance.
• System Integrity:
  Log call details accurately using internal systems (training provided).
• Team Support:
  Work closely with the maintenance team and management to ensure issues are resolved effectively.

• Customer Service:
  Proven experience in a customer service role, handling inbound calls and demonstrating strong soft skills.
• Remote Work:
  Clear understanding and proven ability to successfully work from home (face‑to‑face retail experience may not translate effectively).
• Location:
  
  Must reside in the North West and be within commuting distance of the Knowsley (Liverpool) office for mandatory face‑to‑face training. (Candidates further south may be able to train in the Havant office).
• IT / Admin:
  Proficient in standard computer applications.

If you are looking for a secure, part‑time, remote role with clear career progression, apply now.