Remote Italian speaking Customer Service Representative in Athens, Greece
Remote / Online - Candidates ideally in
Rome, Italy
Listed on 2025-12-31
Rome, Italy
Listing for:
Altro
Full Time, Remote/Work from Home
position Listed on 2025-12-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Join to apply for the Remote Italian speaking Customer Service Representative in Athens, Greece! role at Learning & Growth Education Ltd
Job Overview
Join a Team That Values Empathy, Excellence, and Innovation! Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and support a global community of users.
This role offers the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.
What You Will Do
Provide empathetic, accurate, and timely support to users.
Stay informed about the products and community standards to offer effective solutions.
Make thoughtful decisions while advocating for the community’s best interests.
Investigate and resolve user issues, including account support requests and reports of abusive content.
Respond to inquiries with speed, quality, and empathy.
Use market‑specific knowledge to identify scalable improvements in user support.
Analyze data to enhance user experience and improve workflows.
Enforce Terms of Use by monitoring and addressing abuse reports.
Spot trends and escape complex issues to the global team when necessary.
What We Are Looking For
Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Italian (C2) and English (B2).
A proactive attitude with a bias toward doing whats right for the community.
Attention to detail and a results‑driven mindset.
Ability to analyze data and identify trends to enhance workflows.
Familiarity with products and community standards (training will be provided).
Compensation & Benefits
Salary: 1100 EUR gross monthly x 14 per year
Performance bonus: up to 200 EUR per month
Work Schedule:
Monday – Sunday 09:00 – 19:00 (8 hours per day, 5 days per week with rotative shifts)
Opportunity to work in an international and supportive environment in Athens.
Continuous training and career development opportunities.
Flexible working conditions and a vibrant workplace culture.
Relocation assistance for candidates outside of Greece.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other, Education
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