Customer Accounts Representative; Part-time

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

We are seeking a dedicated Customer Accounts Representative to join our dynamic and expanding Hybrid team in a fast-paced call center environment.

As a Customer Accounts Representative, you will be delivering exceptional service to our Brokers and Clients with their billing needs on our inbound queues in a call center setting.

This hybrid position is available in our Vancouver (200 Granville St.) office.

Join our Customer Accounts Team and play a key role in upholding our dedication to providing exceptional customer service, all while thriving in a fast paced and dynamic call center environment where every day offers new challenges and opportunities for growth!

Start Date: Tuesday February 17, 2026

Work Schedule: Part‑time

Candidates must be available to work a minimum of 21 hours per week, including every Saturday and statutory holidays.

Shifts will be assigned according to business needs and availability, with priority given to evening shifts, within the following business hours:

• Monday to Friday: 8:00 a.m. to 6:00 p.m.
• Saturday: 8:00 a.m. to 5:00 p.m.

• Respond to customer billing needs and offer appropriate accounts guidance in a timely manner via phone in a call center environment.
• Adhere to call center metrics including an 80% service level by maintaining average handle times and adherence ratios as per corporate expectations.
• Respond to customer billing needs and offer appropriate accounts guidance using clear and concise written communication via email.
• Complete billing tasks such as add or update banking information, amend payment schedules, process and review premium refunds, assist with client and broker inquiries related to account needs.
• Enhance the customer experience by promoting self‑service tools and guiding clients through the use of accounts receivable specific digital tools.
• Ensure accuracy and maintain a high standard of work.
• Follow applicable workflows while aiming to meet key performance metrics.

• One year of customer service experience, preferably in a call center environment.
• Previous experience in customer billing a strong asset
• Effective oral and written communication skills.
• Strong customer service attitude to maintain favorable business relationships, negotiate tactfully, and problem solve.
• Detail‑oriented with the ability to organize and prioritize workload.
• Technology‑savvy is an asset.
• Ability to work autonomously.
• No Canadian work experience required however must be eligible to work in Canada.

Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:

$37,800.00 - $56,800.00

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inc…