Remote Call Center Representative; Newfoundland

Position: Remote Call Center Representative (Newfoundland)
Location: St. John's

LOCATION:

Remote Work-at-Home JOB TYPE:
Full-Time PAY TYPES:
Hourly + Bonus BENEFITS & PERKS: REMOTE REPRESENTATIVE:
Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS:
No Resume Required, Phone Interview

POSITION OVERVIEW:

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator with a passion for helping people? Join our dynamic team as a  Customer Service Representative  where you’ll support inbound customer inquiries, troubleshoot basic technical issues, and assist customers in managing their products and services. Whether you're resolving support issues or introducing new solutions, you’ll play a key role in delivering a  best-in-class customer experience .

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES:

Key Responsibilities:

Handle  inbound calls  from customers across the country.
Listen actively  to understand customer needs and provide effective solutions.
Troubleshoot  basic technical issues  and guide customers through resolutions.
Assist with  account management , including adding or removing products and services.
Identify and act on  sales opportunities  to upgrade or enhance customer plans.
Clearly explain products, services, and processes in a professional manner.
Escalate complex or unresolved issues to the appropriate team when needed.
Ensure  first-call resolution  through effective communication and problem-solving.
CANDIDATE

QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications
Must be  18 years or older  with a  high school diploma or equivalent .
Strong  verbal and written communication  skills.
Ability to  type 20+ words per minute  accurately.
Familiarity with  Microsoft Office Suite  (Word, Excel, Outlook, PowerPoint).
Basic understanding of  Windows operating systems .
Dependable, punctual, and able to maintain consistent attendance.
Skilled in  problem-solving, conflict resolution , and follow-up.
Customer-focused  mindset: empathetic, patient, and responsive.
Ability to  multi-task , stay organized, and work independently.
Thrive in a  fast-paced, team-oriented  environment with frequent change.
Strong  interpersonal skills  and a passion for building customer relationships.
CONDITIONS OF EMPLOYMENT:
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over…