WAH Customer Service Agent

LOCATION:

Remote Work-at-Home Canada JOB TYPE:
Full-Time PAY TYPES:
Hourly

POSITION OVERVIEW:

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring  Work-at-Home (WAH) Customer Service Agents  to provide friendly and efficient support to customers from a remote location. This role is perfect for individuals who are empathetic, patient, and enjoy solving problems while working independently.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and policies.
Resolve customer complaints and escalate issues when necessary.
Maintain detailed records of customer interactions.
Meet performance metrics including response time and customer satisfaction.
CANDIDATE

QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older.
High school diploma or equivalent required.
Previous customer service or call center experience preferred.
Strong communication and interpersonal skills.
Ability to work independently in a remote setting.
Reliable internet connection and a quiet workspace.
CONDITIONS OF EMPLOYMENT:  All MCI Locations     Must be authorized to work in the country where the job is based.
Subject to the program and location of the position     Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
COMPENSATION DETAILS:  WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off:  Earn PTO and paid holidays to take the time you need.

Health Benefits:

Full-time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance:  Access life insurance options to safeguard your loved ones.
Supplemental Insurance:  Accident and critical illness insurance
Career Growth:  With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training:  Learn new skills while earning a paycheck.
Fun, Engaging Work Environment:  Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code:  Be comfortable while you work.
Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our…