Klantenservice Specialist; Nederlands Fulltime Thuiswerk in Turkije

Overview

Dutch-Speaking Customer Support Specialist Full-time Remote Work in Turkey. You will join our Customer Support team from your home office in Turkey, representing a globally recognized brand that specializes in home and interior products. This is a full-time role with a stable schedule and excellent secondary benefits.

You ensure a seamless customer experience by providing solutions and answering questions about products, orders, and service.

• Inbound contacts:
  Handling inquiries via phone, email, and chat related to orders, deliveries, assembly, and returns.
• First-Line Resolution:
  Adequately resolving problems upon first contact to maximize customer satisfaction.
• Product Expertise:
  Develop into an expert in our product range to provide customers with the most accurate information.
• Quality Standards:
  Follow procedures and document all communication accurately.

We invest in our employees and their comfort:

• 100% Remote Work:
  Work entirely from home in Turkey.
• Stable
  
  Schedule:
  
  Full-time (40 hours), 5 days per week. Schedule rotates across Winter and Summer; service hours from Monday to Saturday (09:00–18:00) and Sunday (11:00–20:00).
• Breaks:
  Includes daily paid breaks.
• Comprehensive Benefits:
  Private health insurance, Meal Card, and Transportation Cost reimbursement.

• Language:
  Fluent Dutch (C2/Native) in both written and verbal form.
• English:
  Good command (B2+) for training and internal communication.
• Location:
  
  Resident of Turkey with valid work documents.
• Characteristics:
  Strong affinity for customer service, patience, and a problem-solving attitude.

Do you want to be part of a team that truly values service and enjoy the convenience of working from home in Turkey? Apply today!

Note:

This description reflects the responsibilities and requirements for the role and is not an exhaustive list of duties.