Work From Home Customer Service Associate – Remote
Dubai, Dubai, UAE/Dubai
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Summary
The Elite Job is seeking motivated, customer-focused individuals to join our growing remote workforce as Customer Service Associates. This work-from-home role is ideal for professionals who are passionate about delivering exceptional customer experiences while enjoying the flexibility of a remote environment. As a Customer Service Associate, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive interaction with our brand at every touchpoint.
Key Responsibilities- Respond to customer inquiries via phone, email, chat, or support tickets in a timely and professional manner
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
- Accurately document customer interactions and update records in internal systems
- Provide product, service, and policy information clearly and confidently
- Escalate complex issues to appropriate departments when necessary
- Follow company guidelines, scripts, and quality standards
- Meet individual and team performance metrics, including response time and customer satisfaction scores
- Maintain data confidentiality and adhere to company compliance policies
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with a customer-first mindset
- Ability to work independently in a remote environment
- Basic computer proficiency and familiarity with CRM or customer support tools
- Problem-solving skills with attention to detail
- Reliable internet connection and a quiet home workspace
- Previous experience in customer service, call center, or support roles is preferred but not mandatory
- Freshers and entry-level candidates with strong communication skills are encouraged to apply
- Experience working remotely is an added advantage
- Flexible shifts available, including day, evening, and weekend options
- Full-time and part-time schedules may be offered depending on business needs
- Must be able to commit to assigned shift hours consistently
- Ability to multitask and manage time effectively
- Strong listening skills and empathy toward customer needs
- Adaptability to new tools, processes, and policies
- Ability to remain calm and professional under pressure
- Commitment to continuous learning and performance improvement
- 100% work-from-home opportunity
- Competitive salary with performance-based incentives
- Flexible work schedules to support work-life balance
- Paid training and ongoing skill development
- Opportunities for career growth and internal promotions
- Supportive and inclusive remote work culture
At The Elite Job, we believe our people are our greatest asset. We offer a supportive remote work environment where your contributions are valued and your growth is encouraged. Joining our team means being part of a forward-thinking organization that prioritizes flexibility, professional development, and employee well-being while delivering world-class service to our customers.
How to ApplyInterested candidates are invited to apply by submitting their updated resume along with a brief cover letter highlighting their interest in the role. Shortlisted applicants will be contacted for a virtual interview and assessment. Take the next step in your career and join The Elite Job as a Work From Home Customer Service Associate today.
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