Remote Customer Service Agent – Home-Based Position
Dubai, Dubai, UAE/Dubai
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Summary
The Elite Job is seeking motivated, customer-focused individuals to join our growing team as Remote Customer Service Agents. This home-based position is ideal for professionals who are passionate about delivering exceptional customer experiences while enjoying the flexibility of working remotely. As a key point of contact for our customers, you will handle inquiries, resolve issues efficiently, and represent our brand with professionalism and empathy.
Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or support tickets in a timely and professional manner
Provide accurate information about products, services, and company policies
Resolve customer complaints and issues with a problem-solving mindset
Document customer interactions and maintain detailed records in CRM systems
Escalate complex issues to appropriate departments when necessary
Meet or exceed performance metrics related to customer satisfaction, quality, and productivity
Maintain a positive and professional attitude while working independently from home
Excellent verbal and written communication skills in English
Strong customer service orientation with a friendly and professional demeanor
Ability to work independently with minimal supervision
Basic computer proficiency and familiarity with online tools and CRM systems
Strong problem-solving and conflict-resolution skills
Reliable internet connection and a quiet home working environment
Previous experience in customer service, call center, or support roles is preferred
Freshers with strong communication skills and a customer-first attitude are encouraged to apply
Experience in remote or work-from-home roles is an advantage but not mandatory
Flexible shifts depending on business requirements
Full-time and part-time opportunities may be available
Willingness to work evenings, weekends, or rotating shifts as needed
Ability to multitask and manage time effectively in a remote setting
Strong listening skills and attention to detail
Ability to adapt quickly to new tools, processes, and customer needs
Professional judgment and discretion when handling sensitive customer information
Commitment to continuous learning and performance improvement
100% remote, home-based work opportunity
Flexible working hours and work-life balance
Competitive compensation package
Ongoing training and skill development
Supportive team culture and career growth opportunities
Performance-based incentives and recognition
At The Elite Job, we believe our people are our greatest asset. We offer a supportive and inclusive work environment where your contributions are valued. Joining our team means gaining the flexibility of remote work while building a stable and rewarding career in customer service with opportunities for growth and advancement.
How to ApplyInterested candidates are encouraged to apply by submitting their updated resume along with a brief cover letter highlighting their customer service skills and interest in remote work. Shortlisted applicants will be contacted for the next steps in the selection process.
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