Online Customer Service Representative – Remote Position
Dubai, Dubai, UAE/Dubai
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Summary
The Elite Job is seeking a dedicated and customer-focused Online Customer Service Representative to join our growing remote team. In this role, you will serve as the primary point of contact for customers, providing timely, professional, and high-quality support through online channels such as chat, email, and web-based platforms. This position is ideal for individuals who enjoy helping others, have strong communication skills, and are looking for a stable work-from-home opportunity with growth potential.
Key ResponsibilitiesRespond promptly and professionally to customer inquiries via chat, email, and online ticketing systems
Resolve customer issues efficiently while maintaining a positive customer experience
Provide accurate information about products, services, policies, and procedures
Document customer interactions and update records in internal systems
Escalate complex or unresolved issues to appropriate teams when necessary
Maintain a high level of customer satisfaction and adhere to service quality standards
Follow company guidelines, scripts, and data privacy policies
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
Excellent written and verbal communication skills in English
Strong customer service orientation and problem-solving abilities
Basic computer literacy and familiarity with online tools and platforms
Ability to multitask, prioritize tasks, and manage time effectively
Reliable internet connection and a quiet, professional work environment
Self-motivated with the ability to work independently in a remote setting
Previous experience in customer service, call center, or online support is preferred
Freshers and entry-level candidates with strong communication skills are welcome to apply
Experience in remote or work-from-home roles is an advantage but not mandatory
Flexible shifts available, including day, evening, and weekend options
Full-time and part-time schedules depending on business needs
Fixed shift hours once assigned to ensure work-life balance
Knowledge of customer service best practices
Ability to remain calm and professional under pressure
Strong attention to detail and accuracy in documentation
Ability to adapt quickly to new tools, processes, and updates
Team-oriented mindset with a commitment to company values
100% remote work – work from the comfort of your home
Competitive salary with performance-based incentives
Paid training and continuous learning opportunities
Career growth and internal promotion opportunities
Supportive and inclusive work culture
Work-life balance with flexible scheduling options
At The Elite Job, we believe our people are our greatest asset. We offer a supportive remote work environment, opportunities to grow your career, and the chance to be part of a dynamic and customer-driven organization. If you are passionate about delivering excellent service and want to build a rewarding career from home, The Elite Job is the right place for you.
How to ApplyInterested candidates are encouraged to apply online by submitting their updated resume through our official application portal. Shortlisted candidates will be contacted for the next steps in the recruitment process.
Join The Elite Job today and start your journey toward a flexible and fulfilling remote career.
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