Customer Service Team Lead

Customer Service Team Lead

Join to apply for the Customer Service Team Lead role at Free-Work UK.

Location:

Cardiff - Hybrid, 3 days in office.

£35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy.

This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your strategy, implementation and ideas to the team. The company delivers niche and popular software solutions for the fashion sector. All processes are innovated and designed in house by experienced software professionals and due to increased demand we are now looking to add a Customer Service Team Lead to the business.

• Analyze, improve, and manage customer support procedures to align with business objectives.
• Handle support tickets directly while guiding the team in resolving customer issues.
• Lead the support team by example, promoting efficiency and effective problem-solving.
• Collaborate with other departments to develop solutions and boost overall productivity.

• Proven experience as a Customer Support Team Lead or in a similar role.
• Strong technical knowledge of SQL and practical experience with Jira Service Management.
• Demonstrated ability to lead a team effectively while managing day‑to‑day support operations.
• Hands‑on experience handling customer service tickets alongside team leadership responsibilities.

The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands‑on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets.

Entry level

Full-time

Other

Human Resources Services

Cardiff, Wales, United Kingdom