Remote Financial Customer Service Representative - Bilingual; English/French Job Calgary Alberta Canada,Customer Service/HelpDesk

Position: Remote Financial Customer Service Representative - Bilingual (English/French)
JOB DESCRIPTION

Req : 347533

We are currently seeking a Bilingual Financial Customer Service Representative to join our team in Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia Canada (CA).

Position Overview:

As a Financial Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers in English and French. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Financial Bilingual Customer Service Representative

Position Status: Full Time - Remote

Hours of Work: Monday - Sunday 8:00am - 12:00am EST

Rate of Pay: $18.00 - $20.90/Hour

Location: Open to residents of Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia

Responsibilities:

Answer incoming telephone inquiries in accordance with Call Center guidelines

Follow up on escalated calls, as required

Submit fulfillments or research cases for callers’ inquiries if applicable

Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries

Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders

Ensure compliance with policies and procedures and regulatory requirements

Maintain a professional tone and positive attitude to callers

Responsible for answering calls for a baseline of 7 hours daily

A self-starter and takes initiative to take on new projects and additional responsibilities

Other duties and responsibilities as assigned

Requirements:

Demonstrated passion for customer satisfaction excellence and prior experience is an asset.

Fluent in English;
Bilingual (French) is required.

Interactive customer service environment required.

Related experience in the food and/or retail industry considered an asset.

Strong and developed oral and written communication skills, including typing, spelling, and grammar.

Demonstrated ability to implement change efforts.

Ability to learn new skills/concepts and apply this knowledge quickly and accurately.

Advanced knowledge of PCs and familiarity with system navigation.

Positive attitude and demonstrated ability to get along with others.

Professional, empathetic, and naturally caring conversational style.

Display tact and diplomacy in handling all levels of customer interaction.

Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.

Ability to work all required shifts.

This job posting is for currently vacant positions. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.

#BIND

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Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.


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Job Posting Language

Remote Financial Customer Service Representative - Bilingual; English​/French

Remote Financial Customer Service Representative - Bilingual; English/French