Technical Support - Work from Home

About the job:

We are looking for talented customer service specialists, passionate about customers, to join our team. This is a contract role for 3-months.

We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.  

Responsibilities

• Provide first level customer service/ technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company
• Schedule service calls and follow up with customers/clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome

Requirements:

• Associate’s degree or certification from an accredited program for technical and/or clinical education required
• 2 years in a technical or clinical/medical-based device support role.
• Experience with the use of electronic documentation systems required.
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent communication/comprehension skills
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – Wi-Fi connections are not permitted