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Customer Service Rep Bilingual

Fraud​/Claim Online Purchases

Remote / Online - Candidates ideally in
Cape Town, 7100, South Africa
Listing for: O'Brien Recruitment
Full Time, Remote/Work from Home position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below
Position: Fraud/Claim with Online Purchases

CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT

Fraud/Claims with Online Purchases:

Seeking a contractors to start immediately to handle Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates.

Requirements:

  • 2-3 years of experience in fraud investigation
  • 5+ years in a customer service contact center environment
  • Strong analytical, investigation and problem-solving skills
  • Experience with fraud systems, refund protocols, tactics and best practices
  • Excellent communication, collaboration, and interpersonal skills
  • Able to have difficult conversations with customers

    • Responsibilities:

  • Conduct investigations into customer refund claims to identify those that may be fraudulent
  • Liaise with internal teams to manage and investigate refunds
  • Analyze refund data and make decisions on customer classifications based on data provided
  • Monitor and identify trends in refund claims at a customer level or store level
  • Work with the organizations fraud system to ensure that refunds are processed according to established protocols and guidelines
  • Contact customers who display high refund claims rates to determine the legitimacy of their claims
  • Participate in training sessions on fraud prevention and process controls

    • Essential:

    Must have worked in the Fraud Department if not must be the level of a 2ic

    Matric

    Must be able to work 12 hours rotational shifts (Transport provide after shift)

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