Bilingual Document Specialist

Bilingual Document Specialist

Dive into a role at Sun Life where your bilingual expertise enhances the precision of Bilingual Document Management for our Group Benefits operations. As a Bilingual Document Specialist you will partner with cross‑functional teams to deliver customer‑ready contracts, handbooks, and other documents while ensuring accuracy, timeliness and regulatory compliance.

• Process new business and revision documents within established service standards (accuracy & timeliness)
• Create and modify client documents such as contracts and employee handbooks
• Respond to inquiries from internal business partners
• Interpret plan design details and seek clarification to ensure the correct outcome
• Understand and analyze customer needs to recommend system setup that supports those needs
• Partner with Service Representatives, Implementation Specialists and Advisors to clarify plan design so that document output is efficient and accurately reflects customer expectations
• Manage work priorities in a multifunctional environment
• Investigate and resolve escalated issues or complaints
• Assess and negotiate target dates to meet customer expectations and demonstrate sensitivity to customer’s business needs
• Participate in projects as needed

• Bilingual (French & English) required for frequent interactions with internal partners across Canada and worldwide
• Strong verbal and written communication skills with proven customer service skills
• Analytical, attention‑to‑detail, self‑starter with effective problem‑resolution skills
• Negotiation skills with the ability to work toward acceptable outcomes and propose solutions
• Organized and able to multitask to meet deadlines
• Ability to work well independently and as part of a team
• Ability to work under pressure, meet customer needs and adapt to a changing environment

• Knowledge of Group Benefits
• Knowledge of Plan Administration systems and their interdependencies

• Hybrid work model allowing choice between office and home based on business and client needs
• Opportunities for career advancement with strong networking potential
• Flexible benefits from day one to meet the needs of you and your family
• Commitment to an inclusive and respectful environment that empowers employees to reach their full potential
• Recognition as a 2024 Best Workplace in Canada by Great Place to Work® Canada
• Recognition by Excellence Canada for leadership in mental health at work

$49,000 – $77,000

Customer Service / Operations

09/01/2026

Not Applicable

Full‑time

Administrative

Financial Services and Insurance

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

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Diversity and inclusion are at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients and our communities.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.