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Bilingual Customer Service Rep

Bilingual Customer Service Representative - Montreal, Quebec

Remote / Online - Candidates ideally in
Saint-Laurent, Province de Québec, Canada
Listing for: Grainger
Full Time, Remote/Work from Home position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Job Description & How to Apply Below

About Grainger:

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Check out this
to see how We Keep The World Working®!

Customer Service Representative

We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on March 2nd 2026.

Join us at 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada

Shifts, Training & Work Environment:

Enjoy your weekends off with our Monday through Friday shift from6:00am – 6:00pm EST.

Our nine-week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision-making and communication.

After completing our 9-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home.

You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs.

Our Culture

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

Grow with Grainger

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across our specialty teams, leadership, or into other departments of our evolving business.

You Will:

  • Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
  • Demonstrate professional and technical oral and written communication skills including reading comprehension.
  • Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
  • Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
  • Manage and mitigate risk by taking appropriate actions.
  • Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.

    • You Have:

  • Due to the nature of this role, fluency in both French and English is required
  • High School diploma or equivalent.
  • 1+ years of customer service experience. Inbound customer service center experience preferred.
  • Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
  • Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors.
  • Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
  • Ability to commute to our facility.
  • Comfortable sitting up to 8 hours a day.
  • A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
  • Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)

    • Our Benefits:

    Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal…
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