Customer Advisor
Montreal, Montréal, Province de Québec, Canada
Listed on 2026-01-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Location: Montreal
Hello!
We’re Fort Nine Group.
We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels.
At Fort Nine, our Customer Service team is at the heart of who we are and what we do.
Providing sincere and genuinely helpful service will always be our endgame.
The decisions and processes we make and use are all geared towards that goal, and are done so out of an authentic desire to connect with our community! If you’re looking to join a team dedicated to top-notch quality customer service, promoting staff development, and establishing itself as a first-line resource for customers within our organization, then we’d love to hear from you!
Whether you’re a powersports pro or have never been on a bike before, we will provide you with all the tools you need to join us and become a fully-fledged Fort Niner!
Our goal is clear: do right by our people. This is a Full Time position. The salary range for a fully trained agent is between $20 - $25 / hour!
The starting salary for this role begins at $20 / hour, and increases to $21.75 / hour once training has been successfully completed.
You will also receive a bonus for completing training as soon as you're through, and another increase after your first seasonal period! What you’ll be doing:
Advising and assisting our customers by phone and email in resolving order processing issues such as cancellations, modifications, shipping/billing inquiries and post-order issues, among other general inquiries.
We trust our process; if you’re a Fort Niner, you know what you’re doing.) Navigating through multiple computer applications with speed and precision with an attention to detail.
Learning the roles and parts all of our different departments play at Fort Nine, and utilizing that knowledge to best help our customers!
What we’re looking for:
Minimum of one year experience working in an e-commerce or customer service environment preferred. If you feel as though you have the skills necessary, but have yet to begin your professional career, go ahead and submit your application!
We'd love to meet. Bilingualism:
English & French with excellent communication skills, including written and verbal proficiency.
Solid computer skills/experience.
Excellent at online research.
No powersports knowledge whatsoever required.
We’ll provide the foundation of your moto-fu that you will continue to build and share! Strong drive for progression:
We want you to succeed.
We’ll provide you with access to online learning modules, both for Fort Nine systems and others, that’ll allow you to grow professionally. Must be locally based in Montreal, QC and able to commute to our offices when required! How you benefit:
We’re located within a 5-minute walk from Du College metro (orange line).
We also offer free parking, right on-site.
Health Insurance including medical, dental, vision and life.
Free unlimited healthy snacks and drinks.
Clean and newly built office environment with ergonomic workstations, and a work-from-home allocation for remote opportunities that you can use to improve your own space.
A team of energetic, respectful, and friendly coworkers.
A few more perks that we keep secret! (Though you can expect some fun events, company branded apparel, and a variety of fun opportunities!) About Fort Nine:
Fort Nine is one of North America's fastest growing e-commerce stores in the Powersports industry.
We are headquartered in Montreal, QC and employ a quickly growing team consisting of creative, energetic, and highly dedicated individuals representing a diverse range of expertise.
We aim to provide our customers with the best powersports merchandise, while providing an elite customer experience.
Take a look at our site: Our You Tube Channel: Version Francaise:
Bonjour !
Nous sommes Fort Nine.
Nous aidons les motocyclistes canadiens à accéder aux connaissances et au matériel dont ils ont besoin pour qu'ils puissent…
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