Bilingual Customer Service Coordinator; Remote/Coordonnateur; trice du service à la clientèle bilingue; Télétravail Job Ottawa Ontario

Position: Bilingual Customer Service Coordinator (Remote) / Coordonnateur(trice) du service à la clientèle bilingue (Télétravail)

French version below/Version française ci-dessous

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.

What you’ll do:

In this position, the Bilingual Customer Service Coordinator will support inside and outside sales representatives:

Responsible for increasing customer retention through process knowledge and program management implementation.

Required to manage revenue backlog based on assignment.

Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.

Create tutorials and facilitate customer meetings via webinars.

Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule

Proactively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities

An expert in direct sales order entry system, value added-services, and all operational processes

Responsible for reaching out to existing customers, to support in the collection of payment

Support distribution centre operational functions as needed

QUALIFICATIONS

College degree preferred and/or minimum 3 years office experience

Ability to facilitate and lead projects

Experienced Presentation skills

Ability to take analytical approach to problem solving

Strong resolution orientation with outstanding communication and customer service skills

Ability to work independently in a fast paced and changing environment

Knowledge of Microsoft Office required

Computer knowledge required:
Windows, Outlook

WHY CHOOSE US?

Job stability:
Canadian Linen has been employing people for over 100 years in Canada

Competitive Pay Rate

Great benefits and employee assistance program

Retirement Savings Plan

Company pension with employer match

Ongoing training and mentoring

Great teammates and collaborative work environment

A consistently growing company that promotes from within

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Location - Remote

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Description

Canadian Linen & Uniform Service Corp., une société de Vestis, fournit des uniformes et des produits connexes à plus de 300 000 clients à travers l’Amérique du Nord, dans pratiquement tous les secteurs d’activité. De la conception et la fabrication jusqu’au lavage et à la livraison, Canadian Linen collabore avec ses clients locaux et nationaux pour créer et maintenir une solution d’uniformes complète favorisant le travail d’équipe et établissant une image professionnelle.

Ce que vous ferez :
Dans ce poste, le coordonnateur(trice) du service à la clientèle (bilingue) soutiendra les représentants internes et externes des ventes :

Responsable d’augmenter la fidélisation de la clientèle grâce à la connaissance des processus et à la mise en œuvre de la gestion des programmes.

Chargé(e) de gérer le carnet de commandes (revenus différés) selon les attributions.

Utilise les systèmes de rapports internes pour générer des données, analyser les résultats et présenter ces données de manière formelle aux clients ou aux partenaires internes.

Crée des tutoriels et anime des…


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Job Posting Language

Bilingual Customer Service Coordinator; Remote​/Coordonnateur; trice du service à la clientèle bilingue; Télétravail

Bilingual Customer Service Coordinator; Remote/Coordonnateur; trice du service à la clientèle bilingue; Télétravail