Emergency Call Handler; Part-Time

Overview

Emergency Call Handler (Part-Time) at Taking Care. This role supports a 24/7/365 alarm monitoring centre, handling both emergency and non-emergency calls with calm, customer-focused service.

Start date:

2 February 2026.

Location:

Exeter Office. Part-time options (16, 20, 24 hours per week) with shifts typically 4–6 hours long (examples include 18:00-22:00, 17:00-22:00, or 16:00-22:00). Your rota is published one month in advance. Salary varies based on hours and training stage, with initial salary based on a 24-hour week, progressing upon training.

We offer part-time options:

• 16 hours per week - £10,712.00 per annum
• 20 hours per week - £13,390.00 per annum
• 24 hours per week - £16,068.00 per annum

Exeter Office. Initial 4 weeks of training (5 full days per week) at Ashburton Office, typically 8am-4pm. After training, work in a supported control centre with a mentor available. Managers and shift leaders provide ongoing support.

• Assess, control and arrange a swift and appropriate resolution to emergency situations by contacting relevant parties (family, fire, police, ambulance)
• Accurately record details of calls using company systems
• Take action based on information provided by customers
• Guide customers through installation and testing of alarm systems
• Remotely program alarm equipment installed in a customer’s home
• Guide customers through basic troubleshooting checks on alarm equipment and GPS wearables
• Monitor automatic signals from alarms and resolve power or battery issues

• Experience in a high-volume contact centre environment
• Professional, caring and patient telephone manner
• Experience in dealing with customers
• Experience using systems to keep records and Microsoft packages
• Flexible and adaptable to change; comfortable with new technology
• Ability to multitask and follow procedures with attention to detail
• Experience in a care, customer service or call centre environment (Desirable)

• 34 days holiday including bank holidays and birthday off
• Opportunity to partake in Shareplan
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Volunteering day
• Pensions scheme
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme
• Learning and Development Opportunities
• Hybrid Working – option to work from home on some shifts after 6 months

We’d love to hear from you if you have what it takes to be a hero. If you would like to work in a business that saves lives, please click Apply to be considered as an Emergency Call Handler. We reserve the right to close this vacancy early if we receive sufficient applications.