Remote Customer Success Manager - Managed Services & SLAs
Remote / Online - Candidates ideally in
Reading, Berkshire, RG1, England, UK
Listing for:
Ultima
Remote/Work from Home
position
Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
A technology services firm is seeking a Customer Success Manager to ensure high-quality support for managed services clients. The role involves delivering consistent service, maintaining operational relationships, and acting as the primary client contact. This position requires collaboration with support and account management teams to enhance service value and ensure adherence to SLAs and KPIs. The role includes remote work with travel to customer sites in Reading and London twice a month.
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