Guest Services Agent - Manitoba Remote Camps Job Winnipeg Manitoba Canada,Customer Service/HelpDesk

Guest Services Agent - Manitoba Remote Camps

Full-time

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?

With over 25 years of experience in the remote camp business, Horizon North/Outland is a leader in remote camp catering. Well over 50% of our applicants have been referred to by existing employees who recommend Horizon North/Outland to their friends and colleagues.

As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full-time position is based in Snow Lake Manitoba. Rotation description is 3 weeks on and 1 week off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate.

The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.

Your work will include:

Primary Duties

Greeting and welcome clients in a friendly and professional manner

Assign rooms and issue appropriate keys or access cards

Maintain accurate occupancy and client records

Book, confirm, and modify reservations as required

Transmit and receive messages, ensuring timely delivery

Distribute morning reports and information to clients and staff

Complete weekly billing and send charge sheets to clients

Orientate clients to camp rules, policies, and emergency procedures

Provide information on camp facilities, services, and schedules

Answer inquiries regarding hours, directions, and amenities

Log and secure all Lost & Found items

Administrative & Support Duties

Enter and update data in Microsoft Excel spreadsheets

Use Microsoft Outlook for internal and external correspondence

Assist in preparing reports, reviewing safety documents, and verifying timesheets

Support special events, decorations, posters, and setup activities.

Assist with various administrative paperwork and filing.

Collect and log client feedback, identifying opportunities for improvement.

Health, Safety & Cleanliness

Ensure compliance with all health, safety, and quality standards.

Participate in maintaining the cleanliness and presentation of the facility.

WHAT’S IN IT FOR YOU?

RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.

Work-Life Balance of 21 Days On / 7 Days Off Rotation.

Award winning safety culture.

Referral bonus program.

Be #1 on day 1 by joining an industry leader.

Transportation from Winnipeg, Thompson, Flin Flon or The Pas provided

Qualifications

WHO ARE WE LOOKING FOR?

Minimum one year of Guest Service Agent experience in a similar or hotel environment

Extensive experience with Camp Manager software (or equivalent) preferred

Fluent in English with excellent written and verbal communication skills and comprehension

Exceptional organizational, interpersonal and analytical skills; and superior initiative and attitude

Ability to prioritize multiple demands, and maintain strict confidentiality

Excellent problem-solving skills

Strong customer service focus

Ability and desire to work independently with minimal supervision, and as a team player

Must be able to work in a very busy environment and maintain shared workspace

Computer literate with experience in Word and Excel

Additional Information

Guest Service Agents work on a rotational schedule of 3 weeks on/1 week off. Site locations are in remote settings, requiring either air travel to site, or via ground on our shuttle. You may be required to work nights, weekdays, weekends, and general holidays. Wages are paid on an hourly basis with a starting rate of $18.50 per hour.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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