Bilingual Customer Care Associate - French/English; Remote
Remote / Online - Candidates ideally in
Toronto, Ontario, M5A, Canada
Listing for:
Harry Rosen
Full Time, Remote/Work from Home
position
Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Retail Associate/ Customer Service, Ecommerce
-
Retail
Customer Service Rep, Retail Associate/ Customer Service, Ecommerce
Job Description & How to Apply Below
Position: Bilingual Customer Care Associate - French/English (Remote)
It's fun to work in a company where people truly BELIEVE in what they're doing!
Customer Care Associate E-COMMERCE Bilingual French/English – REMOTE
Reporting to:
Customer Care Leader
Full-Time Permanent
Harry Rosen Inc.
Central Office 77 Bloor St. West
As the leading high-end men’s wear clothier in Canada, Harry Rosen has an exciting and challenging opportunity for a Full-time Customer Care Associate, as part of our Ecommerce Customer Care Team. If you have a strong interest and passion for fashion & customer service – this is an ideal role for you.
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for nearly 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
If you have a strong interest in retail, customer service, and fashion – this is an ideal role for you.
Responsibilities:
Responding to incoming customer inquiries via telephone, e-mail, and live chatFollowing-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiriesParticipating in fraud preventionSourcing products for order fulfillment and overseeing order deliveryProcessing returns, refunds, and other adjustmentsLiaising with Logistics teams to ensure timely order processingWorking with internal and external partners to ensure client needs are metFielding gift card inquiries and processing and shipping of gift cardsMaintaining accurate records of your workFulfilling other requests/special projectsThe successful candidate will have the following background/experience:
Schedule will be based on business needs with a 35 hour work week. Must be available to work on evenings, weekends and holidays . Operating hours are Sunday to Saturday 8:30am-5:30pm.1-2 years of experience in a strong client service role preferably in a high-end retail environmentExcellent phone etiquette, communication, and relationship-building skillsExcellent organization and time-management abilities1-2 years of office administration experience is an assetStrong attention to detailStrong initiative and can-do attitudeAbility to work effectively under pressure and act as a self-starterBilingual (French) – verbal & written requiredWhat are the perks of the job?
Competitive pay programOpportunities to additionally earn yearly bonus planBest in industry discounts and special purchase opportunitiesA comprehensive flexible benefits packagePension and Group RRSP Programs that grow with youA modern, digitally advanced workplaceA leader committed to supporting the achievement of your personal career goalsA culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion CouncilAn employer that values internal growth and promotion and is committed to succession planning for your futureWe thank you for your interest in this opportunity.
Position Requirements
10+ Years
work experience
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