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Customer Service Team Leader
Remote / Online - Candidates ideally in
Lancashire, Lancashire, England, UK
Listed on 2026-01-02
Lancashire, Lancashire, England, UK
Listing for:
Eden Brown
Full Time, Remote/Work from Home
position Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Bilingual -
Management
Client Relationship Manager
Job Description & How to Apply Below
The role will offer flexibility with working from home. However, will predominately be in the office
As a Customer Service Team Leader, you will manage a team of Repairs Advisers and Customer Liaison Officers who are a crucial link between our tenants and the teams delivering our repair and improvement works. You will be responsible for the day-to-day management of your team, carrying out 1:1s, performance reviews, and through coaching and support you will ensure officers have the skills and knowledge to correctly diagnose repairs, schedule works and achieve performance targets whilst providing a service that is tailored to the individual needs of our customers.
You will assist the Customer Services Manager to investigate complaints, identify and action learning opportunities and prepare written responses to tenants.
If you match the above criteria please apply to be considered
Eden Brown is committed to equality in the workplace and is an equal opportunity employer
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