Virtual Service Representative

Virtual Client Services Representative - Galaxy Vets

We are looking for a Virtual Client Service Representative to join our growing team!

Galaxy Vets is a new employee‑centric healthcare system with a mission to give veterinary medicine back to veterinary professionals. We are open 7 days a week 12‑12, providing urgent and emergency veterinary care to local communities.

With 7 clinic locations in 4 provinces and 1 state (Prince Edward Island, New Brunswick, Nova Scotia, Ontario and Texas) our VSR team is growing!

• Founder’s Mindset – We take ownership, innovate, and treat this business like it’s our own—because it is.
• Lead with Integrity – We do what’s right for our patients, clients, and each other—always.
• Always Evolving – We embrace change, challenge the status quo, and continuously improve.
• Sees the Big Picture – We focus on long‑term impact, from patient care to the well‑being of our teams.
• Sense of humour – Veterinary medicine is tough, laughter is important!

• Participation in the Company’s Employee Ownership Trust
• Profit Share Bonus
• Competitive hourly wage – $18‑20/hour
• 3 shifts/week (36 hours) + virtual team meetings (paid)
• Full Medical/Dental benefits with Canada Life
• Paid Time Off
• Staff Discount
• Free access to Health and Wellness, Professional Support
• Work from home
• Opportunities for professional development

• Answer and screen incoming telephone calls, take messages, provide information or refer callers as appropriate regarding procedure activities and services; provide specific information to clients regarding clinic procedures.
• Be attentive to client and patient needs, speaking clearly, calmly and slowly.
• Learn and properly pronounce, know the meaning of and spell commonly used veterinary terminology.
• Provide prompt, courteous, and professional telephone and email communication.
• Update and maintain client and patient database with accurate information and timely data entry.
• Request and organize medical records to and from referring practices.
• Show empathy toward clients and treat pets with compassion and respect.
• Actively participate in hospital meetings (virtually), providing input and suggestions.
• Provide resolution and timely follow‑up with customers.
• Seek assistance to handle calls requiring extensive problem‑solving.
• Perform all duties in a manner consistent with the company Mission Statement, Philosophy, and Core Values.
• Communicate effectively and use a professional approach with all team members, managers, supervisors, clients.
• Possess excellent computer skills and accuracy in data entry; especially important as we are a cloud‑based practice.
• Understand and carry out oral and written directions.
• Perform other duties as assigned.

• Use of laptop or desktop with monitor and headset required (company will provide hardware).
• Must have high‑speed internet access (min. 25 Mbps).
• Must have a quiet space free from distractions to ensure optimal client experience.
• Must understand the sensitive nature of client information and take appropriate measures to ensure security and privacy.

• High School diploma or GED certification.
• Veterinary/hospital or call centre experience preferred (3‑5 years).
• Veterinary Technician experience considered an asset.
• Experience with veterinary software preferred (Digitail).
• Strong verbal and written communication skills, good judgment, and ability to manage multiple tasks at once.
• Ability to provide great customer service.
• Close attention to detail and ability to multitask.
• Must be available to work weekends, evenings and holidays as needed.
• Must be comfortable working independently with minimal supervision.
• Must be computer savvy and comfortable sitting at a desk.
• Must be comfortable working from home and have a suitable space with a hard‑wired internet connection.
• Aligns with Galaxy Vets core values:
  Founder’s mindset, See the big picture, Always evolving, Integrity, and Sense of humour.

We are an equal opportunity employer committed to upholding the principles of the Human Rights Act of New Brunswick. All applicants will receive consideration without regard to race, colour, ancestry, creed or religion, place of origin, national origin, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, family status, physical disability, mental disability, social condition, or political belief or activity or any other consideration protected by territory, provincial, or federal law.

We champion a diverse and inclusive work environment and recognize this diversity as a strength that fosters unity and drives the excellence of our team.