Strategic Customer Success Manager, EMEA - REMOTE
Remote / Online - Candidates ideally in
Qatar
Listed on 2026-01-02
Qatar
Listing for:
Jobgether
Remote/Work from Home
position Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies.
This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes.
- Partner with upmarket customers to drive product adoption and retention.
- Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.
- Foster multi-threaded relationships and proactively monitor customer health.
- Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication.
- Tailor configurations and create training to meet specific customer needs for successful outcomes.
- Anticipate risks and support customers through evolving workflows.
- Minimum of five years of customer success experience in B2B SaaS.
- Proven ability to manage strategic customer accounts exceeding $2m in ARR.
- Experience working with complex, configurable products.
- Strong communication skills to convey complex concepts simply.
- Detail-oriented with a focus on timely follow-ups and CRM updates.
- Curiosity to explore product details and adaptability to customer needs.
- Emphasis on high-quality work with a focus on thoroughness.
- 10-year exercise window for stock options, allowing flexibility.
- Unlimited Paid Time Off (PTO) policy.
- Fully paid family leave for twelve weeks within the US.
- Generous budget for equipment, software, and office furniture.
- $100/month education budget, with support for additional professional development.
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