Customer Services Representative - Services

Position: Customer Services Representative - Housing Services

Customer Services Representative - Housing Services

Reference number: DND
23J
- Selection process number: 24-DND-EA-CFHA-513717 National Defence - Canadian Forces Housing Agency
Cold Lake (Alberta), Edmonton (Alberta), Suffield (Alberta), Wainwright (Alberta), Comox (British Columbia), Esquimalt (British Columbia), Shilo (Manitoba), Winnipeg (Manitoba), Gagetown (New Brunswick), Gander (Newfoundland and Labrador), Happy Valley-Goose Bay (Newfoundland and Labrador), Yellowknife (Northwest Territories), Greenwood (Nova Scotia), Halifax (Nova Scotia), Borden (Ontario), Kingston (Ontario), North Bay (Ontario), Ottawa (Ontario), Petawawa (Ontario), Trenton (Ontario), Bagotville (Québec), Saint-Hubert (Québec), Valcartier (Québec), Moose Jaw (Saskatchewan)
CR-05
$62,533 to $67,699

About the Canadian Forces Housing Agency:

For further information on CFHA, please visit:

Closing date: 28 January 2026 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

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🚩 PLEASE NOTE THAT DUE TO THE NATURE OF THE WORK, IT IS NOT POSSIBLE TO WORK FROM HOME. THESE POSITIONS ARE FULL-TIME IN THE OFFICE POSITIONS. 🚩
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🏠 Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My Jobs menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory.

🏠 Only applications submitted online via the  site will be accepted. To submit an application online, please select the button "Apply Online" below.

🏠 Screening questions have been built into the application process. Answers provided to the screening questions will be used to assess both education and experience. You must answer the screening questions in addition to providing a resume. For experience qualifications, your answers must include concrete examples that demonstrate how the experience was obtained. The onus is on the candidate to provide sufficient information in their answers.

Additional information will not be solicited from the candidate. The resume will be used to validate the information provided through the screening questions.

🏠 Random selection and/or the application of asset criteria may be used at any step of the process.

🏠 Please note that all written communication submitted may be used to evaluate the ability to communicate effectively in writing.

🏠 A written examination may be administered. An interview may be administered. Reference checks may be sought.

🏠 Relocation expenses will be provided in accordance to the "Addendum - Initial Appointees Relocation Program": .

🏠 If at any point in this process or upon qualifying in this process, your Values and Ethics do not align with that of the Department of National Defence and Canadian Forces Code of Values and Ethics and Values and Ethics Code for the Public Sector, you will be eliminated from further consideration in this process.

Duties

The Customer Services Representative is responsible for providing customer service to a variety of stakeholders in order to process inquiries related to allocation of residential housing units, service, maintenance, and repairs.

Duties include, but are not limited to:

• Respond to all telephone, e-mail and in person inquiries from applicants and tenants, as well as contractors, and co-workers.

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