Remote French Bilingual Customer Service Representative -Loyalty Program

#wfh #workfromhome #hiringnow #remote

Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced, fully remote environment and love helping people? We're seeking Bilingual Customer Service Representatives (English/French) within a leading loyalty program. This is an exciting remote opportunity with significant career growth potential and great benefits!

WE NEED INDIVIDUALS with :

- bilingual agents fluent in English and French
- with a STABLE work history
- at least 2.5 years of on-phone customer service experience / call center experience

Position: REMOTE Bilingual Customer Service Representative – Loyalty Program
Type:
Contract with the possibility of a Permanent Role
Operation :
Monday-Friday (8 AM – 10 PM ET) and Saturday (8 AM – 7 PM ET).
Talents needs be fully available for any 5 days-8 hours schedule given during operation hours (non-negotiable )
Rotational shifts are provided 6 months in advance.

Location:

100% Remote, Canada-wide
Salary: $20/hour

To apply , please use the provided posting link to upload your updated resume,
or send your resume to  with the subject line "Remote CSR / Loyalty Program."

Advantages
Why You’ll Love This Role

- Work-Life Balance:
Enjoy the flexibility of a 100% remote role with no office days.
- Comprehensive Benefits:
Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days.
- Career Growth:
This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training.
- Competitive Pay & Bonuses:
Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling.
- Recognition Program:
Earn points to exchange for gift cards or credits.
- Training & Development:
Receive 3 weeks of dedicated training to set you up for success.

Responsibilities
What You'll Do

- Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates.
- Provide site navigation support and answer general account questions.
- Process transactions and ensure accurate documentation of all interactions.
- Deliver exceptional customer service with a professional and friendly approach.
- Collaborate with team members and supervisors to enhance service quality.
- Apply feedback to continuously improve performance.
- Communicate effectively in both English and French to support a bilingual customer base.

Qualifications
What You Need to Succeed:

- Bilingual (English & French):
Fluent in both languages, with strong verbal and written communication skills (ESSENTIAL).
- Customer Service

Experience:

Minimum of 2.5 years of on-phone customer service/call center experience (REQUIRED).
- Loyalty program experience is a bonus.
- Stable Work History: A stable resume with a record of successful, long-term work. (Required )
- Tech-Savvy:
Comfortable using Outlook, Teams, Excel, and CRM/call center software.
- Strong Problem-Solving

Skills:

Ability to adapt and provide solutions to customer needs.
- Positive & Professional Attitude:
Maintain a friendly tone and handle calls with empathy and patience.
- Open to Feedback & Growth:
Willingness to learn and apply coaching for continuous improvement.
- Internet Connection: A wired internet connection is required (WiFi is not encouraged).

NOTE :
Successful candidates need to clear the Criminal and Credit check during onboarding !

Summary
Ready to join a team where your communication skills and customer service expertise make a real impact? This is a unique opportunity to grow your career with a leading loyalty program, all while enjoying the freedom and flexibility of a fully remote role. If you are a dedicated, bilingual professional with a stable work history and at least 2.5 years of contact center experience, don't wait—apply today!

WE NEED INDIVIDUALS with :

- bilingual agents fluent in English and French
- with a STABLE work history
- at least 2.5 years of on-phone customer service experience / call center…