Video Specialist - PTE Remote

Responsibilities

• Act as the point person facilitating events online via Zoom.
• Help panelists, moderators and attendees feel successful.
• Troubleshoot video and audio issues before and during events.
• Use sound judgement to decide when to escalates issues and ensure real-time resolution.
• Promote positive client relations and seamless events with virtual presence and tech savvy. Hours vary from 0 to 30 per week; no weekly hours guaranteed.
• Must be available for EST time zone events, with potential GMT hours.
• Coordinate and facilitate virtual meetings, live streams and presentations, sometimes simultaneously.
• Respond to all virtual communication in a timely and professional manner.
• Escalate issues as needed; learn and apply solutions in the future.
• Proactively engage with the team and support others as needed.
• Provide client-facing, highly professional customer service.
• Other duties as assigned according to business line and regional attributes.
  Degree educated preferred., Work virtually without interruptions.
• Reliable internet connection and working computer.
• Excellent interpersonal communication in fluent English.
• Strong collaboration & listening skills.
• Technologically savvy.
• Ability to multi-task.
• Proactive with a positive attitude.
• Adaptable to change.
• Critical thinking / analytical skills.
• Outstanding customer support skills.

• Experience with Zoom and Microsoft Suite (Teams).
• Previous work or virtual meetings from home desired.
• Flexible work schedule.
• Fluency in German, Italian or other languages is a plus.

• Windows PC :
  Windows 10 64-bit, Intel i5 6th gen or higher, AMD Ryzen 5 or higher, at least 8 GB RAM (16 GB preferred), 128 GB storage, 50 Mbps or higher internet, hard-wired preferred.
• Mac :
  Intel i7, Apple M1, M1 Pro, M2, Ventura or Sonoma OS, at least 8 GB RAM (16 GB preferred), SSD with at least 128 GB, no virtualised OS.
• High-speed steady internet connection (50 Mbps or higher), video and audio capability, hard-wired internet preferred.
• We highly recommend a PC over a Mac due to required security compliance software.

Open Exchange is a worldwide trusted leader in video and multimedia solutions for investor communications. Our services enable vital communications in the financial services and professional investment industry with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. Open Exchange operates in Boston, New York, London, Ohio, and Hong Kong.