Remote German-Speaking Customer Support Experts Remote

Remote German-Speaking Customer Support Experts Wanted 100% Remote

German-Speaking Customer Support Experts Wanted 100% Remote Work in Turkey!

Are you looking for a stable career where you can fully utilize your excellent German language skills, all while working comfortably from home in Turkey? We offer you the chance to be part of a global team revolutionizing support for a world-renowned digital entertainment service (a leading streaming platform). We seek dedicated problem-solvers with a passion for media and customer satisfaction.

• Multichannel Support:
  You will assist customers via phone, chat, and email.
• Subscription and Technical Support:
  Answering questions regarding account management, billing, app usage, streaming quality, and compatibility across various devices.
• Customer Retention:
  Through excellent service, you ensure users have a positive experience and remain loyal to the service.
• Knowledge Management:
  Accurately logging customer interactions in our systems to contribute to service improvement.

• Full-time Remote:
  Work 100% from home within Turkey.
• Shift System with Stability:
  You work 5 days per week (40 hours). The work plan is based on a rotating Winter and Summer schedule covering service hours from 09:00 AM to 01:00 AM.
• Shift
  
  Allowances:
  
  Attractive bonuses and allowances for late-night shifts (after 10:00 PM) and weekend work.
• Rest Periods:
  You receive a 30-minute lunch break and two 10-minute coffee breaks per shift.
• Comprehensive Package:
  Private health insurance, meal vouchers, and a substantial Welcome Bonus (vouchers for the first months).

• Language
  
  Skills:
  
  Fluent (C1/C2) German skills in written and verbal communication are strictly mandatory.
• Communication:
  Very good English skills (B2+) for internal communication and training.
• Location:
  
  You must be a resident of Turkey and authorized to work from there.
• Attitude:
  High self-motivation, reliability, and the willingness to cover later evening hours or weekends as part of the rotational schedule.

Take this opportunity to launch your remote career in Turkey. Apply now!