German-Speaking Customer Service Agent Remote Service

German-Speaking Customer Service Agent for Flexible Remote Service in Turkey

Shape the future of customer interaction remotely from Turkey! We are looking for a motivated Customer Service Agent with excellent German skills to strengthen our team for a leading online service in the travel and booking sector. If you combine communication skills with a solution-oriented approach and want to enjoy the freedom of remote work in Turkey, this is your chance.

We offer a role with a stable structure and excellent development opportunities.

Your Tasks as a Service Hero:

• Comprehensive Support:
  Handling customer inquiries, primarily via email and chat, with a high focus on quality.
• Customer Relationship Management:
  Building a positive customer relationship through friendly and expert advice.
• Travel Support:
  Assisting customers with travel details, payment processing, and general service information.
• Process Optimization:
  Documenting trends and recurring issues to improve service efficiency.

Your Work Environment and Benefits:

• 100% Remote:
  Work comfortably from your approved residence in Turkey.
• Stable Shift Model:
  Full-time (40 hours), 5 days per week. Shifts rotate and cover working hours between 08:00 AM and 10:00 PM (Summer) and 08:30 AM and 10:00 PM (Winter).
• Time Off:
  You will have two consecutive days off per week (flexible between weekdays and weekends).
• Attractive Extras:
  Meal vouchers, private health insurance, and transport support are part of the comprehensive package.
• Career Path:
  Targeted training and coaching to foster your long-term success.

Requirements for

Your Profile:

• Language
  
  Skills:
  
  Fluent German skills (C1/C2), written and verbal, are required.
• English
  
  Skills:
  
  Good knowledge (B2) of English for the internal team and training materials.
• Soft Skills:
  
  Strong empathy, patience, and excellent written communication skills.
• Location Requirement:
  Residence in Turkey is strictly mandatory.

If you live in Turkey, love German, and want to start a remote career in Customer Service, we look forward to receiving your application!