Emergency Call Handler - Evenings - Part Time

Emergency Call Handler - Evenings (Part Time)

Join Appello UK as an Emergency Call Handler for evenings, ensuring timely support for vulnerable clients.

Hours: 18 hours per week.
Shift pattern: 3 days per week (Mon‑Sun) 20:00–02:00, with 1 weekend off in 4, rota 4 weeks in advance.

Salary: £11,990.16 per annum (£12.81 per hour).
Location: Hybrid – Norwich.

Start date: 2nd February 2026.

Training: 4 weeks full‑time (Mon‑Fri 09:30–17:00). Requires 5 Mbps upload, 15 Mbps download internet speed.

• Arrange help for vulnerable clients, including contacting emergency services.
• Answer and handle varying calls (reassurance, accidental test calls, etc.) with a calm, empathetic manner.
• Meet personal targets while delivering excellent customer service.

• Minimum 1 year experience in a call centre environment dealing with customers, remote working experience.
• Good general standard of education.
• Desire to help community, empathy and ability to communicate with distressed callers.
• Resilience and drive for targets.

• 119 hours holiday rising to 126 with length of service (includes bank holidays worked).
• Discounts on groceries, shopping, holidays, insurance, restaurants etc.
• 24/7 employee assistance programme.
• Family and friends’ discounts on services & products.
• Pension scheme, up to 3% employer contribution.
• Cycle to work scheme, smart tech scheme.
• Free on‑site parking.

Careline
365, part of the Appello group, offers a supportive environment and career opportunities. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance during the recruitment process, please contact the careers Team at 01425 626337.

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