Online Confectionery Advisor

Job Overview

A modern Contact Center based in Ringwood, Hampshire is looking to recruit full time Inbound Customer Service Advisors. The role can become hybrid, but training will be in the office for 2-3 weeks minimum. The main focus of the position is to assist customers with online enquiries and purchases of Luxury Chocolates and confectionery from a top UK company.

• Excellent telephone manner
• Good numeracy and literacy
• Good customer service skills
• Analytical, decision making and problem solving abilities
• Previous customer service experience is desirable but not essential as full training will be provided

• On target earnings £29,184 per annum (£12.30 per hour basic plus up to £300 per month bonus)
• an extra £1.15 per hour achievable as bonus

• Rotating shifts (12 week rota, 5 days & 40 hours per week)
• Rota will be on a rotating shift pattern with 2 weeks notice
• Monday to Friday between 8.30am and 7pm (8 hours per day, 8.30am - 5pm, 9am - 5.30pm, 10.30am - 7pm, 11.30am - 8pm)
• Saturday 8 : 30am to 5pm
• Sunday 9am to 5pm
• 40 hrs a week
• 5 working days
• Two weekends per month

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward
• Cycle To Work Scheme
• Home Computing Scheme
• Dentist scheme
• Bus Travel scheme
• Eye test vouchers
• Excellent onsite training and induction
• Staff room with complementary refreshments
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
• Weekly dress down days
• Involvement with local charities and fundraising days / events
• Prominent Local Employer
• Excellent Training Provided
• Gain Experience
• Immediate Start
• Suitable for Retail Applicants
• Full training provided and paid for
• Great Working Environment
• Accessible by bus
• Free parking off site

Online Confectionery Advisor

Job Reference: 42346

Salary: £12.30 - 13.45 per hour