German Customer Support Agent FULL REMOTE

German Customer Support Agent - Turkey based (FULL REMOTE)

Join Lingo-nova to apply for the German Customer Support Agent - Turkey based (FULL REMOTE) role.

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

• Fluency in German C1/C2 Level or Native;
• Good knowledge of English (B2 level);
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

• Competitive salary;
• Meal vouchers
• Private Health & Life Insurance

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Language Schools