Native Japanese Chat Support Consultant, crypto remotely

Position: (native Japanese) Chat Support Consultant, crypto remotely)
Location: Bresso

Who are we?
Support Your App  is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do :

Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email

Handle customer inquiries, order disputes, and appeals

Provide valid, accurate information and solutions to customer requests

Manage complaints and appeals, including follow-ups on escalations when required

Maintain up-to-date knowledge of the company’s trading platform and general market conditions

Understand customers’ needs and deliver constructive feedback to the management team

Continuously seek ways to improve team performance and work efficiency

Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role :

Native Japanese and strong English proficiency (minimum B2; C1 preferred)

At least 6–12 months of online customer support experience, preferably in crypto or financial services

Experience in live chat support and handling customer inquiries

Strong analytical, logical thinking, and problem-solving skills

Proof validation skills or payment / banking knowledge

Financial background is strongly preferred

Positive, proactive and responsible attitude

Personal laptop or computer (at least 8

Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus :

CRM experience

Crypto industry knowledge

Benefits :

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time, but also –internal health policy

Responsive leadership interested in your development and long-lasting cooperation

Greenhouse conditions for self-development

A culture built on trust, with no time-tracking requirements

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and Linked In .

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with Support Your App .

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the Support Your App  Candidate Privacy Notice .

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