Service Controller

Position: Service Controller (Permanent)
Service Controller (Scheduler/Coordinator/Customer Service)

Wellingborough

Hybrid Working – 3 Days Office & 2 Home Working, 40 hour week, 8am – 5pm, Monday and Friday at home and Tuesday to Thursday in the Office

£30,% Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Discount Benefits Scheme + Progression + Significant Training

8.00am to 5.00pm Monday to Friday

Service Controller position available in a highly successful and international manufacturer. You’ll enjoy working in a people focussed business in a world leading company.

To apply for the role you ideally need to have experience working in fast paced customer serviced focussed role.

Part of a small team you will be responsible for managing and controlling the engineers to breakdowns and planned service work whilst communicating with the customer at all times. You’ll work closely with service engineers, supervisors and service managers.

The Service Controller Role in Brief:

• Liaise and organise service engineers with breakdowns and planned service work

• Maintain accurate data

• Arrange and plan any work required

• Provide effective communication to the customer via phone and email

• Liaise with Service Managers to produce service schedules communicating with engineers and customers

The Person

Required:

• Experience working in fast paced customer serviced focussed role

• IT skills