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Bilingual Customer Service Rep

Travel Consultant - French speaking

Remote / Online - Candidates ideally in
Durban, 3611, South Africa
Listing for: Ten Lifestyle Group
Full Time, Remote/Work from Home position
Listed on 2026-01-06
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Job Description & How to Apply Below

To strengthen our team in South Africa, we are looking for a French-speaking Luxury Travel Consultant.

Immerse yourself in the world of luxury travel:
As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards.

In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibilities:

  • Advising our clients –
    premium cardholders – by phone and email in both French and English
  • Handling customer inquiries from quote preparation to billing for individual trips
  • Making reservations with airlines
    , hotels
    , and travel agencies
  • Creating tailored offers
    , travel documents
    , and detailed travel itineraries
  • Passionately advising and facilitating unique travel experiences
  • Actively selling special promotions and exclusive offers

    • Requirements

    Your Profile:

  • You have excellent language skills in professional French and English
    , in written and spoken (
    C2 according to The Common European Framework)
  • Ability to speak an additional language such as German or Italian is an advantage
  • Have completed tertiary qualification or equivalent training, ideally in the field of tourism
  • Have several years of professional experience in the travel industry
    , a tour operator or in a travel agency
  • Have GDS knowledge (
    preferably Amadeus
    )
  • Have excellent destination knowledge across key global regions
  • Have a strong passion for everything related to travel and the luxury lifestyle
    , including gastronomy
    , events and culture
  • Are service-oriented
    , flexible and able to work under pressure
  • Have a positive attitude and identify with Ten Group values
  • Have strong communication skills
  • Value exceptional service and live by this motto
  • Are available on a full-time basis (
    40hrs per week
    )
  • Flexibility: Willingness to work 5 days a week between 07:00 and 22:00 SAST
    , Sunday to Thursday

    • Guidelines for Hybrid/Home Office option:

  • Located in South Africa
  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
  • A secure home office at your confirmed address, free from background noise or other distractions.
  • You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click , follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

    • Benefits

    Our people are at the heart of our business, and we foster a culture of recognition and reward—both through regular appraisals and our annual Extra Mile Awards, where we celebrate those who go above and beyond in their roles. We also encourage all staff to incorporate their aspirations and interests into their careers at Ten, and we support their development every step of the way.

    Rewards Designed Around You

  • Competitive Salary based on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift allowances increase earning potential.
  • Hybrid Working
    :
    Combine working from home with working from the office. If you don’t live near our office, we also offer fully remote working options.
  • Paid Time Away from Work
    :
    Enjoy a competitive paid time-off package, including one day each year to volunteer for a cause that matters to you.
  • Paid Sabbaticals
    :
    One month of paid sabbatical after every five years of service, without using annual leave.
  • Extra Rewards
    :
    Access our lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays
    :
    Opportunities to travel and work!
  • Employee Discounts
    :
    Enjoy great travel and entertainment discounts—just like our clients’ members do!
  • Medical Aid Contribution
    :
    Company contribution toward medical aid.
  • Late Shift Transport
    :
    Transport home for employees working late shifts (applies to those without a…
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