Customer Care Coordinator

‍Customer Care Coordinator - £30,000 - West Malling, Kent - Temporary / 6 month FTC
Introduction
A new opportunity has arisen for a Customer Care Coordinator to join our client, a House Builder, based in the Kent area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
The hours for this role are Monday to Friday, 8:30 - 5pm with 1 day working from home after successful training period.
The position is for a 6 month fixed term contract.

The Role:

* Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
 
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
 
* Provide support and advice to sub-contractors.
 
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
 
* Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key

Skills:

* Customer Service experience within the House Building / New Homes / Housing Association or defect logging
 
* Excellent communication skills
 
* Excellent attention to detail
 
* Excellent Customer Service skills
For more information please contact Chris Ellis at Wheatstone Solutions or apply below