Customer Service Advisor

Customer Service Advisor

Hybrid & Bracknell based

£26,000

Permanent, Full time - 9am - 5.30pm (Mon – Fri)

My client is looking for a Customer Service Advisor, to join a busy team.

They are looking for a professional to assist with customer concerns, answer questions, and provide information about their products and services. As a brand ambassador, you will manage customer interactions, respond to phone and email inquiries, and maintain accurate records to ensure the best possible customer experience.

Responsibilities

Handling customer service queries, providing a premium first impression and professional service

Manage inbound telephone enquires as well as responding to customer emails and live chats

Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales, this may involve leasing with suppliers to get to an appropriate resolution

Identify and assess the customers needs and follow the correct processes to achieve a resolution within the companys SLAs

Responsibilities

Proven/demonstrable experience of dealing with complex customer queries

Be able to demonstrate how well you work under pressure and adapt to changing requirements

Confidence making telephone calls and a great telephone manner

Excellent communication skills, both written and verbal

Excellent Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel

Ability to put customers at ease and build rapport and credibility with them

Education/Qualifications

GCSE Maths and English

Benefits

Free on-site parking

Hybrid - 1 day work from home

Pro-rata of 20 days holiday

Generous staff discount after 6 months of service

Regular office social events

In-house training and development to support your growth

Workplace pension scheme