Customer Service Officer

This is a Gloucestershire County Council job.

• Job Title:
  
  Customer Service Officer
• Job Location:
  
  Shire Hall
• Salary: £28,142 - £29,540 per annum
• Hours per Week: 37.00
• Contract Type:
  Fixed Term
• Duration:
  One year
• Closing Date: 20/01/2026
• Job Requisition Number: 13054
• This post is not open to job share

Are you an enthusiastic, dynamic individual, with a passion for Customer Service?

If you have the right level of transferable skills, why not apply now? Full training will be provided!

About the Role

The Customer Service Team is a multi-channel first point of contact for a variety of internal and external customers. We provide a high quality of service delivery across a diverse range of services on behalf of Gloucestershire County Council, through various channels both traditional and contemporary. Adult Social Care Support service duties currently include the initial review of adult social care enquiries, safeguarding enquiries and decision making on referrals.

The Customer Service Team respond to queries through several channels these include Shire Hall reception services, phone, email and web-based enquiries. The developments in technology will continue to underpin the work of Customer Services Officers.

If you are a creative individual with the ability to ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures, we would like to hear from you.

To get an idea of what it's like to work in our Customer Service Team for Adult Social Care team watch our short video and read this.

We work flexibly with a mix of office and home working although during the probation period (first 6 months), you will be working from the office, based at Shire Hall in Gloucester.

About The Team

This is a great time to join Gloucestershire County Council, as we are on an exciting journey. Customer Service Team is based at Shire Hall in Gloucester and you will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team. Joining our Customer Service Team can be a great opportunity towards developing a long-term and rewarding career with the Council.

About You:

You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations. You will be self-motivated, pragmatic, resilient and take ownership of enquiries to resolution. You will have the ability to follow work instructions and look for continuous improvements in how we do things.

About Us:

For all your hard work, you will receive the following;

• Flexible and agile working opportunities

• 25.5 days annual leave rising to 30.5 days after 5 years continuous service

• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)

• Family friendly employer offering benefits to help support you and your family

• Career development and qualification opportunities

• Supportive and positive working environment with regular, robust supervision

• Excellent Local Government Pension Scheme (LGPS)

• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.

• An in-house Occupational Health service

• Employee discount scheme

• Cycle to Work scheme

• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)

How To Apply:

Please write your application with consideration for the essential criteria on the Job Profile. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

For an informal discussion, contact to arrange a call back or apply by clicking on the button below.

Look out for an email from us to get you booked in! Don’t forget to check your junk and spam!

Previous applicants need not apply.

Additional Information:

To access the Job Profile for this role, please follow the link below:

Customer Service Officer - Job Profile

This Position is subject to a DBS check.

The council is not currently able to offer…