Customer Service Administrator

Location: Merseyside

Customer Service Administrator

Location:

Office-based Mon-Thurs (on site), Friday working from home
Type:
Full-time, Permanent, ASAP Start
Salary: £25,720

My client based in Speke, Liverpool are now seeking a Customer Service Administrator to act as a central point of contact for consumer queries while providing administrative support to the Sales Desk and Sales Administration Manager.

Key Responsibilities:

Handle customer enquiries via phone and email
Provide accurate and timely customer service support
Maintain customer service records and reports
Answer incoming calls, including reception overflow
Support the Sales Desk with general administration
Ensure all customer care standards are met
Provide reception cover during holidays and sickness

About You:

Strong customer service focus with a administration background
Confident communicator, both written and verbal
Competent in Microsoft Word, Excel, and Outlook
Highly organised with strong attention to detail
Able to work under pressure and meet deadlines
Previous customer service experience desirable

This is an excellent opportunity to join a well-established, reputable business offering a supportive team environment and flexible Friday home working.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy