Customer Sales Executive

As a Customer Sales Executive, you’ll be the first point of contact for the company’s customers, delivering a professional and friendly experience at every stage of the journey. Alongside handling enquiries, processing orders, and resolving issues, you’ll play a key role in generating revenue by upselling, cross-selling, and securing new B2B customers.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both sales and service.

Responsibilities

Respond promptly to customer enquiries across phone, email, and online platforms.
Process orders accurately and ensure timely dispatch.
Resolve delivery and product issues efficiently, coordinating with internal teams.
Identify opportunities to upsell and cross-sell products, maximising customer value.
Secure new B2B customers and develop key market opportunities.
Maintain accurate customer records and communications.
Build lasting relationships with customers, ensuring satisfaction and retention.
Handle complaints with professionalism and care, escalating where necessary.
Keep product knowledge up to date to provide accurate advice.
Collaborate with colleagues across sales, warehouse, and management teams.
Contribute ideas to improve processes and customer experience.

Skills and Experience

Previous experience in customer service and/or sales.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
A proactive, self-motivated approach with strong problem-solving skills.
Confident in upselling, cross-selling, and developing new business opportunities.
Good IT skills, including ERP systems and Microsoft Office.
Professional, resilient, and adaptable in handling challenging situations.

Working Hours

Monday  - 8am – 5pm
Tuesday & Wednesday - 9am – 5pm
Thursday – DAY OFF
Friday – 9am – 4pm
Saturday – 8am – 4pm

Salary and Reward

£27,000 -£30,000 depending on experience
25 days holiday plus bank holidays and increase in years with length of service
Mon-Fri 9am – 5.00pm or slight variations, some work from home available
Casual dress code
Pension
On site parking