Surge and Rapid Response - Administrative Officer Multi

Are you adaptable, quick-thinking, and great at assisting customers?

If this sounds like you, then you could be just the person we’re looking for to join our Surge and Rapid Response Team (SRRT).

SRRT is looking for enthusiastic individuals to join our unique and innovative team in supporting government departments across the Civil Service.

The Surge and Rapid Response Team (SRRT) work across government departments to provide operational support for planned peaks in demand, unplanned demand and provides a crisis response for unforeseen events.

Some of SRRTs’ biggest customers include the Home Office, Cabinet Office and Department for Work and Pensions, however regular provision is provided to smaller parts of the Civil Service including the National Crime Agency and Animal, Plant and Health Agency.

We pride ourselves on delivering excellent customer service to everyone we support. We are a hugely adaptable and flexible team who can deploy our people where and when they are needed the most, frequently at short notice. This means sometimes staying and working away from home, across the UK and sometimes abroad, including overnight stays.

The Surge and Rapid Response Teams are based out of HM Revenue and Customs, and we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success in SRRT, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.

Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.

This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.

We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.

Find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

In this frontline customer service role, you'll be handling inbound and outbound calls, assisting customers, and providing vital administrative support where it’s needed most.

You will also have the opportunity to enrol onto our Level 3 Apprenticeship Programme, which is a fantastic way to earn whilst you learn and gain a formal qualification as part of your day-to-day role.

• Answering inbound calls and making outbound calls to assist customers.
• Managing casework and data processing using various IT systems.
• Occasionally engaging with customers face-to-face when required.
• Adapting to urgent tasks, which may involve traveling at short notice.
• Communicating effectively and working independently in a dynamic environment.

Kick-start your career with full training and support, no previous experience is required. All we ask if that you bring your enthusiasm, a helpful attitude, and a willingness to learn. From day one, you’ll be part of a friendly and supportive team that’s invested in helping you grow and reach your full potential.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).