Southern Water Customer Service Advisor

Southern Water Customer Service Advisor

Capita, Rotherham, England, United Kingdom

Salary: £24,043 per annum

Location:

Hybrid working from our Dearne Valley (Rotherham) site – 2 days in the office and 3 days at home.

Contract:

Permanent

Hours:

Full-Time – 37.5 hours per week

Shift pattern:
Working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday, including Bank Holidays.

Training: 4 weeks training – Monday to Friday 9am to 5:30pm, on site.

Start date:

Wednesday, 11th Feb 2026.

• Supporting inbound calls.
• Taking ownership of each call, delivering a service that makes Southern Water customers feel valued and supported.
• Handling calls from customers regarding high priority/emergency enquiries such as no water, pressure drops, discoloured water or flooding.
• Providing empathy and remaining calm under pressure for vulnerable or distressed customers.
• Creating a positive experience for both customer and client.

• Confidence and clear effective communication.
• Ability to learn new skills quickly, including adopting new processes and technology.
• Thinking on your feet and adapting to different situations while maintaining emotional stability.
• Good listener, empathetic, patient and adaptable to different callers.
• Good attention to detail and focus on delivering exceptional work.
• Ideally, experience in a customer service environment.
• A quiet space to work at home with a strong Wi‑Fi connection.

• A competitive salary of £24,043 per annum.
• 22 days holiday.
• Opportunity to take a paid volunteer day out of the office.
• Company‑matched pension, life assurance, 15 weeks fully paid maternity, adoption and shared parental leave, two weeks paternity pay, and more.
• Voluntary benefits: discounts on retail and socialising, health & wellbeing, travel, technology.
• Access to Employee Network Groups for diversity and inclusion.

• Choose ‘apply’ to submit a short application and provide contact number and email.
• The team will then reach out to discuss the role further.

We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion and provide an inclusive, barrier‑free recruitment process. If you need the job description or application form in an alternative format (e.g., large print or audio) or need support, email rea

Access to Work can help candidates with a physical or mental health condition or disability. For support including communication, apply at

For more information about equal opportunities and process adjustments, visit the Capita Careers website.

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