Fluent Dutch Customer Support Consultant remotely

Overview

(fluent Dutch) Customer Support Consultant (Indonesia, remotely)

Support Your App is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8
  
  Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

• Experience with CRM systems

• Fixed schedule:
  Monday-Friday, 9am - 5pm CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, with internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and Linked In.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with Support Your App .

Know someone perfect for the role? Refer them and get rewarded!

Equal Opportunity

Employer:

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the Support Your App  Candidate Privacy Notice.

• Associate

• Contract

• Customer Service
• Industries: IT Services and IT Consulting

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